Terms of service.

Last updated: August 6, 2025

These Terms of Service ("Terms") govern your access to and use of the Kitty Yoga NYC website, classes, and services (collectively, the "Services"). By booking or participating in a class, you agree to be bound by these Terms.

1. Booking and Payment

  • Full payment or deposit is required to reserve your spot.

  • All bookings are subject to availability and confirmation.

  • Payment is processed securely via third-party platforms (e.g., Stripe).

2. Cancellation and Rescheduling

  • Clients may reschedule up to 48 hours before the scheduled class.

  • Missed classes or late cancellations are non-refundable unless otherwise stated.

  • In the rare case of event cancellation on our part, a full refund or reschedule will be offered.

3. Class Participation

  • Participants must arrive on time. Doors typically close 15 minutes after class starts for the safety of the kittens and guests.

  • Please follow all hygiene, safety, and animal interaction guidelines shared before or during class.

  • We reserve the right to deny entry to anyone acting inappropriately or posing a risk to our animals, staff, or other guests.

4. Animal Welfare

  • Kittens are supervised and cared for throughout the session.

  • Rough handling, forced interactions, or any form of mistreatment will result in immediate removal without refund.

5. Liability Waiver

By participating in a class, you acknowledge and accept:

  • There are inherent risks in any physical activity and in interactions with live animals.

  • Kitty Yoga NYC and its affiliates are not liable for injuries, allergic reactions, lost items, or other damages arising from participation. Our Release of Liability can be viewed HERE.

6. Use of Photos/Videos

  • We may take photos/videos during class for promotional use.

  • If you do not wish to appear in any media, please notify us in writing before your session.

7. Changes to Services

We reserve the right to update class offerings, schedules, policies, and pricing at any time.

8. Gift Cards & Class Packages

8.1 Non-Refundable Policy

  • All gift cards and class packages are non-refundable once they have been partially or fully used, regardless of how many credits remain.

  • Unused gift cards or packages may be refunded within 7 days of purchase upon request, as long as no booking or class has been made using the credit.

8.2 Validity

  • Gift cards and packages do not expire.

8.3 Transferability

  • Credits from gift cards or packages may be transferred to another person.

8.4 Class Availability & Redemption

  • Possession of a gift card or class package does not guarantee a spot in a specific class or on a specific date. Advance booking is required.

  • Redemption is subject to class availability and studio capacity at the time of booking.

8.5 Lost or Stolen Cards

  • Kitty Yoga NYC is not responsible for lost, stolen, or misused digital or physical gift cards.

  • If you purchased a gift card and did not receive it, please contact us immediately to verify your email address.

9. Contact Information

For questions, concerns, or accessibility needs, please reach out to us at:
📧 NYC@kittyyogastudios.com